MessageStats had an amazing run as an Exchange reporting solution, but then the product team began adding different elements to it around archiving, OWA (Outlook Web Access), mobile devices and of course Lync. The product changed from an Exchange only reporting tool to something much broader. Customers demanded for more insights and business intelligence. This was pushing the limits of what MessageStats was originally architected to do and it couldn’t keep pace with these changes or the changing needs of our customers.
Unified Communications –Analytics is a new solution that has been re-architected and redesigned to match the accelerated pace of changing requirements around unified communications, including insights into workforce activities, business processes and UC infrastructure needs. It supports Exchange, much like MessageStats did, but it has approximately 110 new insights, including enhanced Skype for Business/Lync reporting, Office 365, Cisco call manager, Active Directory and aggregated cross-platform insights.
With UC– Analytics, you’re able to improve and protect your business by turning the data trapped in your communications systems into understandable, usable and engaging insight into workforce activities, business processes and UC infrastructure needs. UC– Analytics gives IT and users the intelligence to:
UC– Analytics streamlines the complexity of managing multiple communication platforms and delivers understandable, usable and engaging insights on workforce activities, business processes and infrastructure needs. There are some cross-platform reporting that provides a single pane of glass view across your whole organization.
As of now UC– Analytics includes the following canned insights that could be customized to suit customer’s needs.
Differences between UC- Analytics & MessageStats
Learn more about Unified Communications Analytics
UC– Analytics is also part of the broader Unified Communications Command Suite (UCCS) and the only solution on the market to offer both analytics and diagnostics across Microsoft Exchange and Lync. That’s probably one of the big reasons why it is the 2015 TMCNet Unified Communications Product of the Year recipient.