No scanner showing on client

I have an install where the client and server were working fine. The computer with scanner got a virus and the person removing it installed Symantec EndPoint. Now the client (without scanner) will not detect a scanner.

It was working fine nothing has changed on the client, nothing in the set up, firewall config, nothing in the logon in script, but I only got it to show "My Scanner" once and not since.
What is causing the problem?

I have uninstalled and reinstalled both ends more than once. I uninstalled the Symantec AV still nothing. The server (the one with the scanner) will show green when connected to the remote computer through Remote Web Workplace but no scanner shows in the aquire image dialog. I need help fast!!! This has been going on for over three weeks.

Also a design suggestion you need to have the client (the one without the scanner) show some kind of indication that the scanner is connected like you have on the server with the green bar. This would aid in troubleshooting. The reason I say this is because with my issue it shows green but nothing is working on the client.
  • Remote Scan shows as the only scanner but in the scan dialog no scanner shows.
  • I just want to make sure I have been clear. Everything worked until the computer with scanner got a virus. I have gone through and reinstalled exactly as I did 9 months ago both client and server parts. Nothing in the RWW has changed and I did get the "My Scanner" to show once briefly in the Remote Scan dialog box. But now in the Remote Scan dialog box nothing shows there. No "My Scanner", no anything. It just shows a blank.
  • Is there a green bar beneath the RemoteScan icon in the system tray of the workstation when you are connected into the terminal server?

    If so, can you telnet to remotescan from the local machine on port 6077?
  • The bar is green, but I am almost 100% sure there is no way to telnet to a machine that is only reachable through Remote Web Workplace. There is no way telnet will be redirected to the correct machine since the RWW is handling the internal redirection to the remote computer.
  • Just telnet to itself from the same machine or a machine on the LAN. If from the same machine just telnet 6077 or try localhost. This will tell you if the remotescan is being block. It would be a better test if done from any machine on the LAN other than itself. If you get no reply, then remotescan is being blocked