Our experience and expertise allows us to go beyond core implementation and training services to provide you with critical, up-front planning services as well as post-implementation services such as Health Check's and cost effective Staff Augmentation options. Your ongoing success with Quest solutions for continued improvements and tangible results is the goal of our Specialty Services. Below is a list of all Specialty Services currently available for development and optimization products.
Title | Description | Duration | Delivery Format |
Business Value Assessment for Foglight - 1 Week
| Identifies and documents business challenges and maps them to technology solutions, which becomes the foundation for the roadmap to improving performance and end-user experience.
View full description | 5 days
8 hours / day | Onsite Services = $20,000 (Includes T&E)
Contact Us if you are interested in acquiring these services for another product. |
Business Value Assessment for Foglight - 2 Week | Identifies and documents business challenges and maps them to technology solutions, which becomes the foundation for the roadmap to improving performance and end-user experience.
View full description | 10 days
8 hours / day | Onsite Services = $40,000 (Includes T&E)
Contact Us if you are interested in acquiring these services for another product. |
| Foglight Remote Administration Services | Services to manage your Foglight environment on a daily basis without the need to hire additional resources or reallocate existing personnel. View full description | 4 week package
12 week package
25 week package | Remote Services:
4 weeks = $10,000
12 weeks = $27,000
25 weeks = $52,000
Contact Us if you are interested in acquiring these services for another product. |
| Foglight Performance Management Expert Services | On demand, short-duration services to help you with configuration, tuning and customization of your APM solution.
View full description | 5 days
8 hours / day
All days to be used within 12 months of purchase | Remote Services = $13,000
Contact Us if you are interested in acquiring these services for another product. |
| Custom Staff Augmentation Services | We provide experienced, certified consultants to supplement your IT staff as needed.
Contact Us for more information. | 1 to 12 months based on your needs. | Onsite
Please contact your Account Manager or e-maill us directly at services@quest.com for more information. |
Packaged Customization Services (Foglight Only at this time) - our real-world experiences in deploying and configuring Foglight products within a wide variety of complex environments has enabled us to begin creating standardized Foglight Services Packs. These consist of both proprietary software "toolkits" and services to quickly execute the most commonly requested enhancements, vendor and platform support solutions and third-party integration solutions. We currently offer the following Foglight Services Packs:
Title | Objective | What's Included | Fixed Price |
| Foglight to Remedy Integration Services Pack | Provide customers with a software Toolkit facilitate Foglight to Remedy integration along with deployment and configuration services. Limited remote support for 12 months is provided through Professional Services. | - Software Toolkit
- User Guide
- Release Notes
- 4 hours remote deployment
- Limited remote support for 12 months
View full description | $15,000 |
Foglight for Oracle E-Business Dashboard Services Pack | Provide customers with a pre-configured Oracle E-Business Dashboard Toolkit along with deployment and configuration services. Limited remote support for 12 months is provided through Professional Services. | - Software Toolkit
- User Guide
- Release Notes
- 4 hours remote deployment
- Limited remote support for 12 months | $15,000 |
Foglight Data Export Services Pack | Provide customers with a software Toolkit to export data from Foglight to the system of their choice along with deployment and configuration services. Limited remote support for 12 months is provided through Professional Services. | - Software Toolkit
- User Guide
- Release Notes
- 4 hours remote deployment
- Limited remote support for 12 months | $15,000 |
| Foglight Event Synchronization Solution for HP Operations Manager Services Pack | Provide customers with a software Toolkit to enable bi-directional communication between HP Operations Manager and the Foglight Management Server along with deployment and configuration services. Limited remote support for 12 months is provided through Professional Services. | - Software Toolkit
- User Guide
- Release Notes
- 8 hours remote deployment
- Limited remote support for 12 months | $15,000 |
We will be creating additional Services Packaged Customization Services based on demand so check back frequently for new offerings. If you would like to request a Foglight Services Pack for specific enhancements, please e-mail us at foglightservicespacks@quest.com and we will enter your request into the review cycle.
The availability of Specialty Services varies by region. If you are outside of North America, contact your Quest representative for information on these services in your region.