Notice: quest.com will be retired soon. Please visit our new site at software.dell.com

Professional Services for Virtualization Management Solutions

Maximum Impact with the Fastest Time to Value

When you invest in one of our virtualization management solutions, you gain the ability to simplify the management of your physical, virtual and cloud infrastructure to reduce costs and improve efficiency.

Quest Professional Services offers highly-skilled experts with years of practical experience assisting customers in effectively implementing and utilizing these solutions for maximum impact with the fastest time to value.

Implementations

Engaging Quest Professional Services for your virtualization management project is simple and straightforward.

We offer Pre-Packaged Implementation Services for virtualization management products listed below. If you are interested in purchasing these services offerings, please contact us at services@quest.com

Title
Description
Duration
Delivery Format
Foglight for Virtualization Quickstart Services

A practical and cost-effective means of architecting and implementing your Foglight  for Virtualization solution. Designed to meet the needs of the majority of midmarket customers looking to quickly obtain a baseline implementation.

View full description

  • 1 day of architecture
  • 4 days of consulting
  • 1 day of project management
  • 4 student-days of training
Blended onsite and remote services = $19,500 USD 
(Pricing Includes Travel and Expenses)
Foglight for Virtualization Upgrade Assistance ServicesProvides cost-effective, expert assistance with upgrades, configurations and customizations tailored to specific environment and business objectives. 

View full description
  • 1 day of consulting
Remote Services = $2,000 USD (No Travel and Expenses)
vWorkspace Quickstart ServicesServices to assist with the architecture design, planning, deployment, configuration, tuning and knowledge transfer. 

View full description
  • 3 days of architecture
  • 6 days of consulting
  • 1 day of project management
  • 6 student-days of training
Blended onsite and remote services = $32,000 USD 
(Pricing Includes Travel and Expenses)
vWorkspace Upgrade Assistance ServicesServices to upgrade and tailor vWorkspace for optimum results based on customer environment and business objectives. 

View full description
 
  • 1 day of architecture
  • 2 days of consulting
  • 0.5 day of project management
  • 2 student-days of training
Remote services = $10,000 USD (No Travel and Expenses)

Pre-requisites exist for these offerings to ensure that we do not sell a package to you if your requirements and/or technology environment are out of scope.

Services offerings vary by region. If you are outside of North America, contact your Quest representative for information on Professional Services in your region.

Training

Currently there are hands-on, instructor-led training courses available for Foglight for Virtualization solution.

If you are interested in obtaining training on an unlisted virtualization or cloud management product, we have experts available at a fixed daily rate to ensure that your team receives the knowledge they need to fully utilize our products in your unique environment.

Ensure user adoption and increased productivity and operational efficiency, contact us today!

The availability of training offerings may vary by region. If you are outside North America, contact your Quest representative for information on the training options in your region.

Specialty Services

Our experience and expertise allows us to go beyond core implementation and training services to provide you with critical, up-front planning services as well as post-implementation services such as Health Check's and cost effective Staff Augmentation options. Your ongoing success with Quest solutions for continued improvements and tangible results is the goal of our Specialty Services. Below is a list of all Specialty Services currently available for development and optimization products.

Title
Description
Duration
Delivery Format

Business Value Assessment for Foglight - 1 Week

Identifies and documents business challenges and maps them to technology solutions, which becomes the foundation for the roadmap to improving performance and end-user experience. 

View full description

5 days 
8 hours / day

Onsite Services = $20,000 (Includes T&E)

Contact Us if you are interested in acquiring these services for another product.

Business Value Assessment for Foglight - 2 Week

Identifies and documents business challenges and maps them to technology solutions, which becomes the foundation for the roadmap to improving performance and end-user experience.

View full description

10 days 
8 hours / day

Onsite Services = $40,000 (Includes T&E)

Contact Us if you are interested in acquiring these services for another product.

Foglight Remote Administration Services

Services to manage your Foglight environment on a daily basis without the need to hire additional resources or reallocate existing personnel.

View full description

4 week package

12 week package

25 week  package
Remote Services:

4 weeks = $10,000

12 weeks = $27,000

25 weeks = $52,000

Contact Us if you are interested in acquiring these services for another product.
Foglight Performance Management Expert ServicesOn demand, short-duration services to help you with configuration, tuning and customization of your APM solution. 

View full description
5 days
8 hours / day

All days to be used within 12 months of purchase
Remote Services = $13,000

Contact Us if you are interested in acquiring these services for another product.
Custom Staff Augmentation ServicesWe provide experienced, certified consultants to supplement your IT staff as needed. 

Contact Us for more information.
1 to 12 months based on your needs.Onsite

Please contact your Account Manager or e-maill us directly at services@quest.com for more information.

Packaged Customization Services (Foglight Only at this time) - our real-world experiences in deploying and configuring Foglight products within a wide variety of complex environments has enabled us to begin creating standardized Foglight Services Packs. These consist of both proprietary software "toolkits" and services to quickly execute the most commonly requested enhancements, vendor and platform support solutions and third-party integration solutions. We currently offer the following Foglight Services Packs:

Title
Objective
What's Included
Fixed Price
Foglight to Remedy Integration Services Pack

Provide customers with a software Toolkit facilitate Foglight to Remedy integration along with deployment and configuration services. Limited remote support for 12 months is provided through Professional Services.  

- Software Toolkit
- User Guide
- Release Notes
- 4  hours remote deployment
- Limited remote support for 12 months

View full description

 $15,000

Foglight for Oracle E-Business Dashboard Services Pack

Provide customers with a pre-configured Oracle E-Business Dashboard Toolkit along with deployment and configuration services. Limited remote support for 12 months is provided through Professional Services.

- Software Toolkit     
- User Guide 
- Release Notes 
- 4 hours remote deployment 
- Limited remote support for 12 months

$15,000

Foglight Data Export Services Pack 

Provide customers with a software Toolkit to export data from Foglight to the system of their choice along with deployment and configuration services. Limited remote support for 12 months is provided through Professional Services.  

- Software Toolkit
- User Guide
- Release Notes
- 4  hours remote deployment
- Limited remote support for 12 months

$15,000

Foglight Event Synchronization Solution for HP Operations Manager Services PackProvide customers with a software Toolkit to enable bi-directional communication between HP Operations Manager and the Foglight Management Server along with deployment and configuration services. Limited remote support for 12 months is provided through Professional Services.

- Software Toolkit
- User Guide
- Release Notes
- 8 hours remote deployment 
- Limited remote support for 12 months

$15,000

We will be creating additional Services Packaged Customization Services based on demand so check back frequently for new offerings. If you would like to request a Foglight Services Pack for specific enhancements, please e-mail us at foglightservicespacks@quest.com and we will enter your request into the review cycle.

The availability of Specialty Services varies by region. If you are outside of North America, contact your Quest representative for information on these services in your region.