Category
Topic
Subtopic
Spotlight mobile app for android is not showing any notification (4374799)
Customers report that the spotlight mobile app for android is not showing any notification, and yet the iphone notifications are working properly.
Spotlight Mobile not able to receive alarm notifications (4373834)
Customers report, they are able to view the connection data, however they are not receiving the alarm notifications on their device as they used to.
How to filter events related to Dedicated Admin Connection (DAC) messages generated in the error log and then fired as alarms. (4373378)
How to filter events related to Dedicated Admin Connection (DAC) messages generated in the error log and then fired as alarms. ... It is expected to get the best way to filter these alerts with min...
How to remove a database from appearing in an alarm in Spotlight? (4373695)
How do you remove / stop a database from appearing in an alarm in Spotlight?
How to generate mobile app logs? (4373769)
Customers report issues when trying to retrieve data from the cloud but dont know how to generate the app logs for support to review. ... SOLUTION:<br>To generate the Spotlight Mobile logs, follow ...
Does the removal of Spotlight license result in data loss? (4373220)
As soon as Spotlight subscription license expires, Spotlight Cloud stops collecting data so it is expected there are gaps in data. ... Yes, it does, as soon as Spotlight subscription license expire...
How to stop receiving alerts for specific database(s) in Spotlight? (4373217)
How to remove database(s) from Spotlight and stop receiving its alerts?
Unable to login to Spotlight Cloud (4372711)
- Go to Agent/conf/technology/database.xml file ... - Add the snippet from the attached file after row 1066 (after a similar xml snippet of 2019 version) attached as Lines to add to database(xml).txt
How to use Multi-Factor Authentication (MFA) with a Quest account (4372421)
Customers asked if its possible to use Multi Factor Authentication with the Quest login for spotlight cloud.
How to remove a Diagnostic Server from Spotlight Cloud? (4354651)
How to remove a Diagnostic Server from Spotlight Cloud? <br> <p>A Diagnostic Server can be removed from the Spotlight Cloud website by doing the following: </p><ul><li>Using the connection tree</li...
Receiving persistent SQL Server Error Log alarms. How to customize these alarms? (4307792)
Receiving persistent SQL Server Error Log alarms. How to customize these alarms? <p>See <a href="https://www.spotlightcloud.io/blog/customize-spotlight-cloud-alarms?utm_source=hs_email&utm_medi...
Receiving persistent Database Backup alarms. How to customize these alarms? (4225433)
Receiving persistent Database Backup alarms. How to customize these alarms? See <a href="https://www.spotlightcloud.io/blog/customize-spotlight-cloud-alarms?utm_source=hs_email&utm_medium=email...
Unable to login to Spotlight Cloud after Diagnostic Server issue found in KB 268310 - ‘The email address or password you entered is incorrect’ (4243428)
After encountering the ‘Partial System Outage’ issue, described in SOL268310, After following the steps a few times, when opening the Diagnostic Server App and trying to login through it, the login...
How to customize the column order of data grids of Spotlight Cloud? (4299944)
How to customize the column order of data grids of Spotlight Cloud? <p>See attached screen shot file and use the tree dotted icon on the top-right corner of data grids to open the Columns Configura...
Is it possible to trigger alarm for a specific query? (4277797)
<p>Is it possible to create an alarm to inform when a specific SQL is executed?</p> ... Spotlight Cloud does not monitor SQL scripts executed it records just on the level of queries. ... There is a...
Alarms Overview report does not not show the alarm details at the bottom of the report. (4303030)
Alarms Overview Report does not not show the alarm details at the bottom of the report when many alarms are displayed. ... Report times out while displaying large number of alarms.
Sessions dashboard SPID column is sorted alphabetically rather than numerically. (4321302)
Sessions dashboard SPID column is sorted alphabetically rather than numerically. ... Waiting for fix in the future deployment of Spotlight Cloud.
How are alarms and diagnostic data collection times identified? (4302628)
How are alarms and diagnostic data collection times identified? <p>Each alarm and diagnostic screen is based on the collection time interval time displayed in the drop down popup of each diagnostic...
Spotlight has stopped monitoring a Windows connection. Error: "WMI query 'Win32_PerfRawData_PerfOS_Processor' failed : Access is denied." (4220894)
Spotlight has stopped monitoring a Windows connection. ... The following error is received: ... Monitored Server - Windows Collection Execution Failure: Collection 'Processors' failed : WMI query '...
Spotlight Cloud Diagnostic Server consuming RAM and CPU (4223197)
Spotlight Cloud Diagnostic Server continues to consume system resources, over 4GB of RAM and 90% CPU. ... The Spotlight Cloud Diagnostic Server has a cap of 4GB of memory usage, and should it need ...
How to configure Custom Counter alarms in Spotlight Cloud? (4220098)
This gives the ability to define their own custom alarms. ... </p> ... Enhancement request SCMM-1881 has been submitted for the future deployment of Spotlight Cloud.
Preserving the historical data from old connection (4339906)
What's the best way to stop monitoring one SQL server, and start monitoring another one and preserving the historical data from the 1st one ? <p>Preserving historical data from an old SQL Serve...
Deadlocks are not visible in spotlight web and also email is not sent in Spotlight Cloud. (4368697)
Deadlocks are not visible in spotlight web and also email is not sent and other emails are received.
Raised database full backup on Availability Group instance: “A full backup has not been taken for database [database_name] in the last XXX days on any availability replica”. (4300003)
“A full backup has not been taken for database [database_name] in the last XXX days on any availability replica”. ... The preferred replica for backups is set to the secondary replica. ... A connec...
Storage drilldown is not showing data for the Tables and Indexes data grids (4217464)
A new connection was created and the Storage drilldown is not showing data for the Tables and Indexes data grids. ... Will data show for the new servers that were just added in between hours? ... T...
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