Backup Failed for Client outside firewall


We are using Netvault Backup Software ( with Dell DR4300e appliance and Dell Standalone tape drive(Single drive LTO6). We have 4 Red hat Linux  Netvault clients outside firewall and Netvault server is inside firewall . We have configured all necessary ports on our firewall to establish the connection between Netvault Server and 4*Netvault Clients.

Firewall test and Check access test is passed for all 4 Client machines, but whenever we try to start a backup,  we always get a message: Running:Waiting for media and backup never happens.


Any help would be appreciated.

Thank you


  • Hi ,

    This does not sound like a firewall issue, but a media issue. It sounds like the tape drive needs to be configured or the job, or both. Please contact support so they can help you resolve this.