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Is Rapid Recovery a serious product for Quest?

kfliong
over 7 years ago

We are system integrator and we have been using AppAssure since few years back. We really like this product and when AppAssure was bought over by Dell, we continue using it for our clients who are using Dell. However, Dell has lockout anyone who is not using Dell servers from using AppAssure. As such we have been using other enterprise backup system for other clients.

After using other products, we still find AppAssure to be one of the better solution. Since finding our Quest is now the owner of AppAssure (now renamed to Rapid Recovery), we wanted to purchase it and implment on other servers. However, for the past 1 month, we tried contacting Quest through your query form for pricing and no reply until today. We are starting to wonder if Quest is still intersted in selling (and continue developing) Rapid Recovery as a viable enterprise DR software. Or do you have other similar product that will be overtaking Rapid Recovery?

Can someone please contact me so that we can move on if Quest is not interested in selling Rapid Recovery?

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  • 0 over 7 years ago

    Hi kfliong:
    Thank you for being a Rapid Recovery customer.
    Sorry to hear the difficulties you are facing. I can assure you that the Rapid Recovery is being developed at an accelerated pace and, from what I know, the sales are going strong.
    As a support engineer, I worked with many customers using non Dell servers to host Rapid Recovery. Not sure how you had to face such a disheartening experience. Could it be a misunderstanding related to the RapidRecovery Appliances as they come on Dell servers only? If you are interested in contacting Quest sales, please drop a line at sales@quest.com.

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  • 0 over 7 years ago

    Hi kfliong:
    Thank you for being a Rapid Recovery customer.
    Sorry to hear the difficulties you are facing. I can assure you that the Rapid Recovery is being developed at an accelerated pace and, from what I know, the sales are going strong.
    As a support engineer, I worked with many customers using non Dell servers to host Rapid Recovery. Not sure how you had to face such a disheartening experience. Could it be a misunderstanding related to the RapidRecovery Appliances as they come on Dell servers only? If you are interested in contacting Quest sales, please drop a line at sales@quest.com.

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