Hello All, Thank you for taking the time to read this! Background: I'm currently running Rapid Recovery 6.0.1.609 and would like to connect to AWS S3 GovCloud Region ( https://aws.amazon.com/govcloud-us/ us-gov-west-1). We already have been approved to use this region. After creating a bucket, I have tried several times to create an Amazon S3 Cloud type connection on Rapid Recovery with the Access and Secret keys from my account and other created accounts from the GovCloud Region and receive the error of "Can not connect to cloud." Exception chain: The remote server returned an error: (403) Forbidden. The AWS Access Key Id you provided does not exist in our records. Can not connect to cloud. I have tried a Amazon S3 account with success.. I have done some searching around the Program Files directory of Rapid Recovery and discovered the AWS SDK files that have reference to the GovCloud (us-gov-west-1) Region several times. Questions: Has anyone else used GovCloud with Rapid Recovery? If so, how did/are you connecting and transmitting your data to S3? Or am I doing something wrong? Can this Region (us-gov-west-1) be added to the Cloud Type some how? I can not get Quest support to contact me about this issue. Please let me know if you need more information. Thank you, Brandon

In Rapid Recovery 6.1.3 we have added an endpoint field to the S3 cloud account setup. This allows you to specify an endpoint other than the public Amazon S3 endpoint making it possible to interface with Amazon GovCloud or any other S3 compatible storage service. To use Gov Cloud go into the Rapid Recovery core console and add an S3 cloud account. For the endpoint use the GovCloud endpoint s3-us-gov-west-1.amazonaws.com which is documented here - docs.aws.amazon.com/.../using-govcloud-endpoints.html . Once you save that cloud account you should now be able to use it for creating or retrieving archives.

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Rapid Recovery | Archiving to Amazon S3 GovCloud Region

support_91634 over 7 years ago

Hello All,

Thank you for taking the time to read this!

Background:

I'm currently running Rapid Recovery 6.0.1.609 and would like to connect to AWS S3 GovCloud Region (https://aws.amazon.com/govcloud-us/ us-gov-west-1). We already have been approved to use this region. After creating a bucket, I have tried several times to create an Amazon S3 Cloud type connection on Rapid Recovery with the Access and Secret keys from my account and other created accounts from the GovCloud Region and receive the error of "Can not connect to cloud."

Exception chain:

The remote server returned an error: (403) Forbidden.
The AWS Access Key Id you provided does not exist in our records.
Can not connect to cloud.

I have tried a Amazon S3 account with success.. I have done some searching around the Program Files directory of Rapid Recovery and discovered the AWS SDK files that have reference to the GovCloud (us-gov-west-1) Region several times.

Questions:

Has anyone else used GovCloud with Rapid Recovery? If so, how did/are you connecting and transmitting your data to S3?

Or am I doing something wrong?

Can this Region (us-gov-west-1) be added to the Cloud Type some how?

I can not get Quest support to contact me about this issue.

Please let me know if you need more information.

Thank you,

Brandon

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0 lmagnifico over 6 years ago

I also am required to store on the gov cloud server. Is this resolved?
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0 lmagnifico over 6 years ago

I also am required to store on the gov cloud server. Is this resolved?
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