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Trying to install a cert for the Rapid Recovery Agent

brianf116
over 6 years ago

Has anyone had any success installing a certificate for the Rapid Recovery Agent?  When I put in the thumbprint and restart the recovery service, it replaces the thumbprint I entered.  I was following kb 117531.  Any help would be appreciated.  Thanks!

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  • 0 over 6 years ago
    Hi brianf116:
    Sorry to hear that. Most likely you did not replace the correct thumbprints in the Agent Registry (hint: check the current certificate thumbprints to make sure you replace the correct ones). Unless the code has changed without warning (which may have happened), if the agent finds certificates with a thumbprint it already has in the Trusted Root Certs Store, it won't create new ones. As mentioned before, there are two (identical) thumbprints to replace.
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  • 0 over 6 years ago
    Hi brianf116:
    Sorry to hear that. Most likely you did not replace the correct thumbprints in the Agent Registry (hint: check the current certificate thumbprints to make sure you replace the correct ones). Unless the code has changed without warning (which may have happened), if the agent finds certificates with a thumbprint it already has in the Trusted Root Certs Store, it won't create new ones. As mentioned before, there are two (identical) thumbprints to replace.
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