Failed to archive message with Metalogix 8.0.136.0

Hello,

Since the end of the last week, I can no longer integrate the PSTs of our users in Metalogix (version 8.0.136.0). I receive the same error below: Failed to archive message ..... Failed to store message. Split result: 800A0248. The document is locked .. Before, it worked well. No problem with quotas. Could someone please help me?

Best regards,

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  • Hello Fenohasina,

    This error typically is presented when either the PST is locked. It is also possible that the contents of the PST have been archive once already via a different PST or mailbox. If that mailbox was then put on Legal Hold we also would see this issue. 

    It is best if you open a support case and we get to the bottom of this. 

    Thanks,

    Mark Hartley 

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