How to fix Netvault Backup Failed on running backup Differential and Full Backup?

Hello Quest Community,

Good Day. Newbie here. Its been a month of searching solution to fix this error. We are using dell Ultrium tape drive and the netvault has no problem for detecting the tape drive. I also create new selection set for fullback up and differential backup but still got the same error. I would like to know if you encounter same error as mine. Please see the logs below for the error reference. 

Schedule WSDK001 Job 157 phase 1 failed on all 2 retries

DATE                    Job ID   Class            Client     Message
2019/8/14 6:07:11 157 13 Jobs           WSDK001  Finished job 157, phase 1 (instance 13)
2019/8/14 6:07:11 157 13 Jobs           WSDK001 Job Status: Backup Failed
2019/8/14 6:07:11 157 13 Jobs            WSDK001 Fatal error: Backup failed
2019/8/14 6:07:11 157 13 Data Plugin WSDK001 Job completed with warnings/errors
2019/8/14 6:07:10 157 13 Data Plugin WSDK001 Failed to prepare for an incremental backup
2019/8/14 6:07:10 157 13 Data Plugin WSDK001 Failed to find previous full backup for set
2019/8/14 6:07:10 157 13 Jobs            WSDK001 Error getting index: No suitable backup to base incremental on
2019/8/14 6:07:10 157 13 Data Plugin WSDK001 Job is incremental - requesting previous index
2019/8/14 6:07:10 157 13 Data Plugin WSDK001 Created VSS snapshot
2019/8/14 6:07:00 157 13 Data Plugin WSDK001 File System 10.0.5.5 Backup
2019/8/14 6:07:00 157 13 Jobs            WSDK001 Starting job 157 'test differential backup' (Phase 1 , Instance 13) for UID 1

Your kind attention with this matter is highly appreciated. Thank you.

 

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