Back-up failed The Replay drivers have not been loaded.

Hello,

I get a error message saying: the Replay drivers have not been loaded. I don't know how to fix this problem. The agent has been unistalled and installed 3 times, without any succes. Google won't help much either with this problem and I cannot contact support for some reason. Its asking for a product code of RR. I don't know where to find that one and the license portal isn't working...