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Cannot protect agentless VM

Hello,

i am trying to protect a 2003 server VM on an ESXi 6.5 using a fresh install of RR 6.2..1.100

Adding the machine seem to works, but if i click on it it then says "Unable to get details for 'VMNAME'. ( Details ) "

Stack trace says :

Server side:
System.NullReferenceException: object reference not set to an instance of an object.
à Replay.Core.Management.Agents.AgentCredentialsExtensions.ClearPasswords(AgentDetailsInfo agentDetailsInfo)
à Replay.Core.Management.Agents.AgentsManagement.GetAgentDetails(String agentId)

UI side:
at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at Replay.Core.Web.Controllers.ProtectedEsxVirtualMachinesController.GetMachineDetailes(Guid id)
at Replay.Core.Web.Controllers.ProtectedEsxVirtualMachinesController.Index(Guid id)

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0 francis jeffrey over 5 years ago

Hi boom,

Sorry for the delay with getting back to you. This issue we will likely need to open a case to look into this. Keep in mind that Server 2003 is limited support, meaning we will try our best to get this working for you. But we cannot guarantee that it will work.

https://support.quest.com/contact-support
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0 francis jeffrey over 5 years ago

Hi boom,

Sorry for the delay with getting back to you. This issue we will likely need to open a case to look into this. Keep in mind that Server 2003 is limited support, meaning we will try our best to get this working for you. But we cannot guarantee that it will work.

https://support.quest.com/contact-support
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