unable to mount recovery points on windows server 2012

Question

I am running Windows Server 2012 Standard with Quest Rapid Recovery 6.1.3.100. The system has run flawlessly until today. It looks like it is backing up as usual, but I am unable to mount any recovery points from the Mount Wizard. You can tap the Finish button, but it does nothing. 
 Check the Event Logs, nothing stood out.

Tudor.Popescu · Answer

There may be a background job (i.e. deferred deletes) blocking it. (Hit the little gear icon on the upper right side of the tasks page to display these jobs). Additionally, taking Tim's suggestion one step further you may want to try mounting a recovery point using powershell. 
To do it, open an elevated powershell console on the core and type: 
PS c:\> new-mount -protectedserver 'MyMachineName' -mounttype write -path 'c:\Mounts' 
This will mount the newest recovery point. Type: 
PS c:\>remove-mounts -all 
to dismount all mounted recovery points. 
The full info re the new-mount is here: 
 
New-Mount -core [host name] -user [login] -password [password] -protectedserver [name | IP address] -mounttype 
[read | write | readOnlyWithPreviousWrites] -drives [drive names] -volumes [volume names] -path [location] -rpn 
[number | numbers] | -time [time string] -showprogress 
 
Options: 
 -core Optional. Remote core host machine IP address (with an optional port number). By default, 
the connection is made to the core installed on the local machine. 
 -user Optional. Login to the remote core host machine. If you specify a login you also have to 
provide a password. If none are provided then the logged in user's credentials will be used. 
 -password Optional. Password to the remote core host machine. If you specify just a login then 
you're prompted to enter a password. When none are provided then the logged in user's credentials will be used. 
 -protectedserver Protected machine with a recovery point(s) to be mounted. 
 -mounttype Optional. Specifies a mount mode. Available values: 'read' (read-only), 
'readOnlyWithPreviousWrites' (read-only with previous writes), 'write' (writable). By default, read-only mode is 
enabled. 
 -drives Optional. Comma-separated list of volume names to mount. This option is obsolete, use 
'-volumes' instead. 
 -volumes Optional. List of volume names to mount. If not specified, all volumes will be mounted. 
Values must be enclosed in double quotes and separated by coma. Don't use trailing slashes in volume names. 
Example: "c:","d:". 
 -path Path to a folder on the core server where recovery point will be mounted to. Folder is 
created automatically if not exists. 
 -rpn Optional. The sequential number of a recovery point to mount (use Get-RecoveryPoints 
command to get the numbers). Specify several space-separated numbers to mount multiple recovery points with a 
single command. In this case data from each recovery point will be stored in a separate child folder. Note: if 
neither option -time or -rpn is specified then the most recent recovery point that successfully passed integrity 
check will be mounted. 
 -time Optional. Determines recovery point(s) to be selected for mount. Available values: 
'latest', 'passed', exact time in the format "mm/dd/yyyy hh:mm tt" (for instance, "2/24/2012 09:00 AM"). Keep in 
mind to specify date time values of the time zone set on your PC. Note: if neither option -time or -rpn is 
specified then the most recent recovery point that successfully passed integrity check will be mounted. 
 -localdrive Optional. Perform mount to user disk on local PC. 
 -showprogress Optional. Specify to show the mount progress to a folder on the core server.