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Full restore fails on new server

Dafoxx
over 5 years ago

 Hey all.

As support wont help me.. as usual. with just a question. running 9.20 Build 17

I need abit of help under standing why when you restore a backup, it fails -from a full backup.

This is just a test server to know that the backups are working.. obvouisly not.

It dosnt give a reasion why, Other then Failed.

 

Ok so,

New 2008 server install, with Netvault backup client

On the host that manges the backup, restore screen, i make a seclection of what i want to restore (Eg DC-11), then chose the arcived files to restore. C:\ & system state. desternation is DC-11-Test.

Running the job checkes the index then fails 11-12seconds later.

Need help with this urgently as of now, we cant recover any old servers on a new platform.

Oliver.

  • 0 over 5 years ago
    Hi Oliver,
    Sorry to hear that you didn't have an answer from support, it could be because Netvault 9.2 is no more supported.
    Any way, did you get in touch with them and do you have a case number?
    How can we reach you as we will need more information to be able to troubleshoot your issue.
    Thanks
  • 0 over 5 years ago

    I did Drop a emil in to support. SR Number:1234567. Live chat they said they couldnt help and left.

     

    Are you able to see my Email adress? that would be the best point of contact

  • 0 over 5 years ago
    Hi Oliver,

    I'm not sure we will find your email in the perfectly sequenced SR provided :) ,
    If you need support, we'll be there for you :

    support.quest.com/contact-support

    Thanks,
  • 0 over 5 years ago
    i get "Please enter a valid License or Service Tag" if a choose support for netvault
  • 0 over 5 years ago
    Have you got a valid license?
  • 0 over 5 years ago
    2016 it expired.
    Im just after any suggestions that will help.
  • 0 over 5 years ago
    This was the suport i got..
    Anthony
    08:24:51 sorry But I'm not and engineer
    Anthony
    08:25:21 is there anything else in which I can assist ?
    Dafoxx
    08:25:47 its just that issue as of the moment
    Anthony
    08:26:07 ok I see
    Anthony
    08:26:30 well if there is nothing else I can do for you .. you may have a nice day.
  • 0 over 5 years ago
    Hi Dafoxx ,

    You need to have a valid license for support. I am sorry but we cannot assist via chat, and as support technicians cannot provide you with solutions without a valid contract. If this is an urgent issue, you should call in and have your license renewed for NetVault ASAP. Saying that support will not help you in the context of how its being stated is not correct. We WILL HELP YOU, but you NEED a valid support contract, otherwise we CANT help you, once that is obtained we would be more than happy to help.