This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Rapid Recovery failing to restore form base image.

i have been trying to get a backup to restore to a computer that the hard drive died in. i have booted into the software when i try to restore with the key and ip address it get an error when it starts restoring "Error executing disk changes"

Server side:

System.InvalidOperationException: Error executing disk changes at Replay.Agent.Implementation.Rollback.Partitioner.Execute(IStorageMetadata metadata, IEnumerable`1 disks) at Replay.Agent.Implementation.Rollback.Partitioner.ExecutePartitioning(PartitionRequest request)

Exception chain:


Error executing disk changes
Call to service method http://192.168.3.131:8006/apprecovery/api/agent/rollback/partition POST failed: Error executing disk changes
One or more errors occurred.

0 Randy.Jones over 5 years ago

Are you rolling back volume(s) to a single disk or a RAID volume? When creating the Boot CD, did you include the drivers needed for the Boot CD to access the storage controllers?
Cancel
Up 0 Down

Cancel
0 jagsta21 over 5 years ago in reply to Randy.Jones

its a single disk plugged into the motherboard. The program has disk access as it formats the drive, but thats about as far as it gets though.
Cancel
Up 0 Down

Cancel
0 Randy.Jones over 5 years ago in reply to jagsta21

Is this a server or a desktop?
Is the new HD the same size or larger than the original?
Cancel
Up 0 Down

Cancel
0 jagsta21 over 5 years ago in reply to Randy.Jones

its a desktop. Both drives are 1tb.
Cancel
Up 0 Down

Cancel
0 Randy.Jones over 5 years ago in reply to jagsta21

I do suggest adding storage related drivers to the Boot CD during creation. It may be missing a driver needed to continue.
Another possibility is, if the original HD was an OEM stamp, it maybe the volume size is slightly larger than the actual disk size. If that is the case, there is no work around. It is hard to tell over chat.

Please open a service request so an engineer may evaluate and assist with the issue, https://support.quest.com/contact-support.
Cancel
Up 0 Down

Cancel