Yes! I am making a reference to Pink Floyd’s song entitled “Comfortably Numb” in relation to Microsoft Lync adoption and ROI.
First, I must assure you of a few things before you read on about this intriguing analogy:
The primary goal of Microsoft Lync is to improve user productivity and to enhance business processes. But to get to this point, you’ve got to install, deploy and train users on the platform. So basically you’ve got three things invested in a Lync deployment:
So now that you’ve spend the money, time and bet your reputation on this tool as a productivity enhancer and money saver, you need to ensure two major things:
[Enter PINK FLOYD from stage right and the psychedelic guitar riff of “Comfortably Numb”]
Hello, Is there anybody in there? Just nod if you can hear me Is there anyone home?
All you need is some “information first/ just some basic facts” to ensure usage and ROI. But the native tools you’re relying on to find such usage is fragmented and served up piece-meal, giving you no real way to truly ensure that people are choosing Lync communications over in-person meetings, expensive conference calls and general communications.
So what do you do? Do you build a Wall around yourself? Protect your department’s decision and reputation through a policy of isolation – separating you from the big bet decision because you can’t get the information you need?
Suddenly you wake up one morning, step outside, take a deep breath and scream from the top of your lungs “What’s going on?” (Ok, that last part is from 4 Non Blondes – my generation’s “Comfortably Numb”).
Ok, some of this is a dramatization, but you get point. You just spent lots of money, time and reputation investing in a Lync deployment, now you need to measure the return on those investments.
Quest proudly introduces MessageStats for Lync, a new solution to enhance the built-in reporting capabilities of Lync Server with high-level overview summaries and detail-level usage reporting and analysis. Armed with usage and trends, organizations can better assess and maximize their adoption of Lync and are also able to recoup their costs through chargeback to departments for usage.
Just see how our customers are able to get ROI insights into their Microsoft Lync investment made possible through the usage reporting available in the MessageStats for Lync reporting solution (click each to enlarge):
Read more MessageStats for Lync testimonials here.
See MessageStats for Lync reporting in action in this short recorded webcast: “Microsoft Lync: Is your organization effectively using it?”