Updated monthly, this publication provides you with new and recently revised information and is organized in the following categories; Documentation, Notifications, Patches, Product Life Cycle, Release, Knowledge Base Articles.
134929 - Video: Server Manager - Part 1 - What is Server Manager?
The first in a series of videos regarding the Server Manager tab in Desktop Authority. The video below will explain what Server Manager is, what...
Created: December 12, 2014
144233 - Frequently Asked Questions (FAQs) when upgrading to version 9.2
Please see the Resolution below for the Frequently Asked Questions when upgrading to version 9.2.
Created: December 30, 2014
SL3681 - Return Code 1309 "Error reading from file: ..."
Return Code 1309 is recorded to the trace file.
Revised: December 31, 2014
142113 - Unable to Remote Control using Expert Assist after upgrading to Java Version 8, Update 25.
Unable to Remote Control using Expert Assist after upgrading to Java version 8, Update 25. When trying to Remote Control a Host system, a message...
138372 - How to find the location of the databases
The setup tool is not working and need to know the location of the databases, to point a new installation to the correct database server.
Revised: December 5, 2014
122370 - When will Desktop Authority Support Windows Server 2012 R2 and Windows 8.1?
What version of Desktop Authority will support Windows Server 2012 R2 and Windows 8.1?
137296 - Messages Box element cycle reverts back to Sunday after a save or a replication
Messages Box element cycle reverts back to Sunday after a save or a replication. This happens if the cycle is set in either the Settings tab or...
Revised: December 12, 2014
128634 - Workstations hang at shutdown or reboot
Revised: December 17, 2014
135909 - Local Account Management element generates an Event Viewer error or a Computer Management Trace file error
The Local Account Management element settings may not get processed correctly. In addition, the Windows and Desktop Authority errors listed below...
Revised: December 8, 2014
Product Life Cycle
Product Life Cycle – Desktop Authority