You've deployed UC. Now what? — New tech brief

How can you tell whether your investment in unified communications (UC) is paying off or not?

For a quick acid test, you can compare last month’s phone bill to this month’s. That will show you whether your adoption of products like Microsoft Lync and Exchange has started to move the needle on cost savings. But as soon as you know that, you’ll have other questions:

  • Which UC features is the workforce adopting?
  • How often is the workforce using them?
  • Which employees, groups or offices use them the most?
  • What isn’t being used?
  • Are we meeting the business goals we set out for UC?

You’re not going to find the answers to those questions in your phone bill, in travel expense reports or even in workforce polls. Lync and Exchange include some reporting tools, but to get the most out of your UC investment you need a strong analytical solution.

New tech brief on Unified Communication Command Suite (UCCS) – Analytics

UCCS – Analytics from Dell draws on Exchange and Lync reporting, Office 365 (hybrid deployment with on-premise Exchange) and Active Directory to turn your raw UC data into understandable, usable insights.

We’ve written a tech brief called DIY Insights — Pulling IT and Unified Communications Analytics from Your UC Platforms. It shows how line-of-business managers can run the do-it-yourself reports in UCCS – Analytics on huge amounts of data without extensive training. Better yet, it gives examples of assigning meaningful costs to different kinds of UC activity like video conferencing, chat and peer-to-peer communication.

The tech brief is filled with screenshots from just a few of the 100+ configurable reports and insights that come with UCCS – Analytics:

  • Overall UC usage
  • Feature adoption in Lync
  • Projections and trends in UC usage
  • Quality of experience
  • Email activity
  • Chargebacks by department

 

Unified Communications Command Suite is so versatile and easy to use that it was named 2015 Unified Communications Product of the Year by the editors of TMC’s Internet Telephony magazine. The award honors the best, most innovative unified communications products and solutions released in the last twelve months.

You’re not going to find the answers to those questions in your phone bill, in travel expense reports or even in workforce polls. Lync and Exchange include some reporting tools, but to get the most out of your UC investment you need a strong analytical solution.

Click on the button below to read the brief. And find out more about UCCS – Analytics and what it can do for your organization.

About the Author
Jennifer LuPiba
Office 365, Azure, Active Directory, Exchange, SharePoint, and Skype for Business are my life. First in product marketing and then in strategic planning, I've focused on the Microsoft stack and cloud...