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Does AppAssure 5.4x/ Rapid Recovery6.x agent software supported with Citrix XenServer platform

laxmikant.darade
over 7 years ago

Does AppAssure 5.4x/ Rapid Recovery6.x agent software supported with  Citrix XenServer platform?

Online documentation for AppAssure on link and looks AppAssure agent software is compatible with Citrix Xenser : https://software.dell.com/documents/appassure-datasheet-24340.pdf

Checked Rapid recovery documentation but unable to find references of agent software support for Citrix Xenserver.

Basically, I am looking for taking backup of virtual machines created on Citrix Xenserver platform via AppAssure agent. But prior to perform this in my environment, I wanted to know whether Dell officially supporting it or not?

If yes then please provide references/links on which information is available.

Thanks !!

 

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  • 0 over 7 years ago

    Hi Laxmikant:
    There is no mention of XEN/Citrix in the RapidRecovery User Guide. However, there certainly are a few Rapid Recovery customers protecting Citrix XEN environments. I checked for KBs that reflect the issues that they have encountered and this is what I got:

    Bare Metal Restore of 2012 or 2012 R2 Xen Machine Does Not Boot
    support.software.dell.com/.../189592

    BMR Wizard Errors with, "Object '***.rem' has been disconnected or does not exist at the server."
    support.software.dell.com/.../150404

    Core detects Agent installed on XenServer as physical machine (fixed in 5.4.1)
    support.software.dell.com/.../122837

    Xen Drivers that are Needed for the Boot CD in for use with a BMR
    support.software.dell.com/.../179531

    Looks that most of the specific issues are related to restores and that they were addressed.
    If you have your Citrix XEN environment going, it may make sense spinning up a couple of test VMs and giving it a try (if you are not an AppAssure/Rapid Recovery customer, you can easily get a Rapid Recovery trial license)

    Hope that this helps.

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  • 0 over 7 years ago

    Hi Laxmikant:
    There is no mention of XEN/Citrix in the RapidRecovery User Guide. However, there certainly are a few Rapid Recovery customers protecting Citrix XEN environments. I checked for KBs that reflect the issues that they have encountered and this is what I got:

    Bare Metal Restore of 2012 or 2012 R2 Xen Machine Does Not Boot
    support.software.dell.com/.../189592

    BMR Wizard Errors with, "Object '***.rem' has been disconnected or does not exist at the server."
    support.software.dell.com/.../150404

    Core detects Agent installed on XenServer as physical machine (fixed in 5.4.1)
    support.software.dell.com/.../122837

    Xen Drivers that are Needed for the Boot CD in for use with a BMR
    support.software.dell.com/.../179531

    Looks that most of the specific issues are related to restores and that they were addressed.
    If you have your Citrix XEN environment going, it may make sense spinning up a couple of test VMs and giving it a try (if you are not an AppAssure/Rapid Recovery customer, you can easily get a Rapid Recovery trial license)

    Hope that this helps.

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